M-Pesa Agent support Admin
M-Pesa Agent support Admin - VDSDMPS02
1. CORE JOB DESCRIPTION
The M-PESA Agent Administrator will be responsible to assist the M-PESA support Managers deliver against M-PESA revenue targets through effective management of the M-PESA agent network.
KEY ACCOUNTABILITIES
Daily M-PESA agent network support including agent contract processing, stock management, float monitoring, fraud activity monitoring, PoS allocation, agent communications and training
Assist M-PESA support Managers on identifying& troubleshooting poorly performing M-PESA outlets.
Maintain M-PESA agent Database. Ensure agent information is constantly updated and communicated to other relevant departments and stakeholders
Attend to all M-PESA agent and customer queries and where necessary escalate to relevant departments through remedy and follow up on solutions and respond to enquirers. Attend to all remedy tickets in agreeable time frame
Assist in Reporting weekly/ monthly/ quarterly& annual operational and management reports on agent productivity & completed ongoing and planned activities.
6. Maintains M-PESA Starter packs/blisters status and reporting.
Attend walk-in customers logged queries through help desk and escalate to respective departments.
QUALIFICATIONS & Experience
Degree in Business Administration or equivalent qualification.
Computer skills training at an intermediate level (excel, word and power point are essential)
Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.
At least 1 years’ experience in sales or marketing role in a corporate multinational environment
Cellular or telecom industry, M-PESA experience in particular will be advantageous
Outstanding sales performance record
Working with minimum supervision.
Implementing /Coordinating
Motivating
Problem Solving and Designing.
Learning and Researching
Influencing and Advising
Writing and Presentation
Job Type : Full-time
Employment Type : Permanent
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