Job Vacancy at Precision Air Services Plc, Reservation And Ticketing Sales Agent (4 Positions)

                              

JOB VACANCY
Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.
In order to keep our services at a higher level and meet our customers’ maximum satisfaction interview
We wish to invite applications from suitably qualified candidates to fill in this challenging position.

POSITION: RESERVATION AND TICKETING SALES AGENT – 4 (Posts)
REPORTS TO: CALL CENTRE SUPERVISOR
DUTY STATION: DAR ES SALAAM.

ROLE PURPOSE
To provide efficient and effective customer focused Passenger Ticket Sales & Reservation
KEY ACCOUNTABILITIES / RESPONSIBILITIES

Make ticket reservations, confirmations, reconfirmations and seat selection for clients on PW flights in compliance with the carrier policies, procedures and customer expectations.To give fare quotes to all PW clients including group quotations and bookings.To ensure daily sales reports and sales dispatches are submitted in accordance to company proceduresGive clients flight details and ticketing information.Handle and issue E- tickets on behalf of the company and accordance to company procedures.Handle flight disruptions, advising clients, reissue and revalidate electronic ticketsHandle telephone & email enquiries as regards travel information.Make outbound calls to customers as instructed by your Supervisor.To protect and enhance revenue collection to meet carriers expectations and customer expectationsAny other duties as may be assigned by your Supervisor
KEY PERFORMANCE INDICATORS

Meets the set passenger ticket sales targets100% accuracy in fare quotation and collection of monies.Average Handling Time for calls within set targetTelephone answered within 3 ringsRespond to emails within 20 minutes
COMPETENCIES

High IntegrityTeam playerProactive/ result orientedPleasant & presentableGood Communication / interpersonal skillsResilientSelf motivatedCustomer Service in Airline environment
KNOWLEDGE, SKILLS, EXPERIENCE

University degree with 2 years experience in an airline environmentCertification in relevant computer applicationExperience in delivering service in demanding consumer environmentFluency in appropriate foreign languages an added advantage
Closing Date:
Not later than 11th September 2016
Mode of Application:
If you feel you meet the above requirements please send your application and CV to the address below.

Only short‐listed applicants will be contacted.
Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania
E‐mail:pwrecruit@precisionairtz.com

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